Effective Live Chat Features Of Frankentext
Live chat is an effective form of
customer messaging software which is developed in this new era of technology
that allows customers to communicate with a company’s representatives. Live
chat features are embedded in the system which makes a conversation more
convenient as well as meaningful. The development of live chat features has the
purpose of making a company’s communication more efficient with customer
For instance, in the automotive
industry any car dealer company can integrate live chat facility to their
official website in order to increase effectiveness and online sales. This type
of advanced technological integration can generate more sales of vehicles,
promote special offers and provide 24/7 customer service.
With a single implementation on
website the company can enjoy multiple perks with beneficial outcomes. There
are chat widgets which is one of the features in Live chat process. Chat
widget for car dealer website can allow visitors to chat with the company’s
employees. The widget window is highly effective that catches attention
Frankentext comes in the scene when
live chat system is the subject of discussion. It is one of the established
brands that helps numbers of businesses all around the world with amazing
customer satisfactory reports. A need to enhance the experience of prospective
clients improvised the mode of communication for B2C and B2B companies all
In the digital era, the online
traffic is high but also very competitive. In order to sustain as a business
Frankentext developed live chat method which is more promising to the
Frankentext & live chat features
The features works as a tool. Undoubtedly
live chat features improves the overall online experience of customers.
It also helps with customer acquisition and onboarding without any hassle.
Gradually it builds a rapport with the customers for the good-will of a
company. The customer service productivity increases in no time. The customer
support becomes available 24/7 without any worries. Altogether it increases
customer engagement with the companies who have integrated the technology on
their app or website.
Let’s discuss with the example of a
car dealer who have already implemented live chat tech of Frankentext. A car
dealer wanted to know the vehicles that are being viewed by their customers. In
live chat features of Frankentext a simple customization reduced the
confusion in the chat process for better clarity. The chat widget for car
dealer website turned out to be very effective and beneficial. It is easy
to install the chat widget. The visitors can surf through the website while
being on the chat which is an amazing chat widget for car dealer website
and others too.
Frankentext live chat tech can help a
car dealership company on many levels, from connecting with customers to making
sales. Customizable chat widget of Frankentext is one of the features that they
are offering. Frankentext is one of the competitive brands in this particular
Apart from chat widget, live
real-time text is also integrated in the chat process, where messaging happens
in real time with no lag. Operator management feature is also perfect for the
management system of the chat process. Offline form feature is helpful when
executives are not online. Customers can email chat transcript with chat
transcript feature in it. Last but not the least, file transfer is an important
integration for sending files of different formats. So altogether, these are
features that Frankentext is offering to the companies and their websites. We
will discuss more precisely later.
Impressions about Frankentext
Frankentext is getting positive
reviews from several companies from different parts of the world. This shows
the emerging company is strongly committed to their goals. Consulting websites
are connecting with customers which is leading to more sales. Car dealers and
automobile companies are getting benefitted. They are can see when their
customers are browsing vehicles using their official website. This valuable
resource is turning leads into sales for the company. As we discussed earlier
about how effective car widget for a car dealer website can be. Some
consulting companies are preferring text inquires over emails and calls which
are time consuming. In today’s fast life, it is convenient to connect with the
customers at different level with an ease. Frankentext is making the process
easier for companies.
Live chat features in details
The live chat process of Frankentext is enriched with multiple features integrated in it. Each feature has more than one function and benefits. Let’s understand the live chat features more precisely.
- Live Real-Time Text – It tracks a website visitors in real time with live talk framework. It tracks IP address of guests, their name, country, program type, page visited and other important data which helps to promote in different ways. It also let’s users see the visitor’s geographic location. The feature also includes navigation history tool which shows how much time a visitor spent on what pages of the website.
- Operator Management – Departments can be set in a single user account. So customization makes it very flexible. Single or multiple operators can be assigned to each department. It becomes easier for client to reach out to a particular branch that they are seeking. Operators can work in a more organized manner. Organizing operator profile list is possible. Avatars or profile pictures can be set. Current chats can be transferred among colleagues which keeps the regulation efficient. ‘Forced logout feature’ is also integrated which gives permission to the administrator of the account to disconnect any of the operators profile that are offline. Import from CSV files is available too.
- Offline Form - When executives or specialists are not online, the messages from the customers gets sent to their email address. In this way there is no chance of inconvenience at any time. The offline form is also customizable according to the needs. Fields can be placed in order for the clients requests. As a result it increases credibility and customers feels the value for themselves shown by a company.
- Chat Transcript – There are three ways to set chat transcript delivery in an account. One is ‘company level’ where organization can get visit records. ‘Department level’ where messages and emails are indicated at the division level to get records of talks which are directed to the office. Lastly, ‘Operative level’ where it permits specialists to get their own records. User can get talk records in two arrangements, one in plain text and other in HTML format.
- File Transfer- This particular feature is pretty much self-explanatory, as it transfers files. If a client need to make a record then they can do it by drag and drop option which is the simplest way to do. Clients can download any important document and use it later on. Files can be downloaded, managed and used later. The file manager transfer, manage and record documents for the benefit of both the company and their customers.
- Chat Widget – This feature creates embedded pop-up chat windows which allows the customers to surf through the pages of the websites while chatting with the executives of the company. The chat widget window is customizable with resizing and position shifting options. Customizable pre-chats and offline forms are available. Themes and colors are customizable. File transfer window Is also present along with chat transcript. Clients can also send screenshots. So the example of chat widget for car dealer website is realistically possible.
Get Frankentext now!
Frankentext is offering too many
solutions and benefits with live chat tech. This is only possible due to the
integration of the live chat features which makes the technology or
software robust in terms of functionality. The sales and customer service gets
better with the installation of Frankentext. So hurry up and wait no more. Grow
your businesses rapidly and give your customers a more convenient way to reach
out to your company. Websites and apps are dominating the world of internet.