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Top Live Chat Features for your Business


Top Live Chat Features for your Business

A company or organization needs to offer excellent and professional service to its customers, no matter how big or small it may be. The majority of consumers nowadays prefer chatting with an agent online to calling. As a result, they expect to see a live chat button on your website. Live chat services are different, so before you integrate a webchat with your website, you need to answer the following questions:

Chat management made easy

You can manage your workflow with several live chat features provided by Provide support:

Importing and exporting predefined responses

It may take quite a long time to create a list of predefined responses. Predefined response lists help agents save time while facilitating workflow. It is possible to import them directly from a CSV file, rearrange them in your account, assign specific agents or departments to them, or make them available to everyone in the organization. In the event that you need to transfer responses from another live chat account, exporting them to a CSV file, and then importing them should be able to help you.

From a CSV file, create agent profiles

An enterprise live chat feature that allows you to create agent profiles from CSV files can help you set up your live chat account more quickly and begin assisting customers. Your employees will be able to export their information from your database this way. In this case, you can import data and create multiple accounts in the live chat account in a few clicks.

Protection of privacy and security

At Provide Support, we prioritize a stable and secure live chat service. We also comply with modern data protection regulations:

The following features have been introduced to protect your customer service team from abusive visitors:

A powerful and convenient native live chat agent application

Your Provide Support agent app contains all the information you need about your customers. The monitoring results, as well as additional information, passed through website scripting, can be viewed in real-time.

Customize the chat window in several ways

By integrating the live chat window into your website, you will create a friendly environment that will encourage your existing and prospective customers to use the live chat tool to contact your team. The following elements can be customized:

Stay connected with live chat agent apps on your mobile device

Customers can also get assistance on the move with the mobile agent app. You can also schedule meetings in advance if your customer service agents are working in the office and need to take a break. An agent will be informed via the mobile live chat app about incoming chat requests and will be able to accept them and answer them.

Flexible payment plans and affordable pricing

Whether you’re a small business or a large corporation, Provide Support offers very reasonable prices. Discounts are available when you purchase more agent profiles.

A rich set of live chat icons and easy integration

Provide Support’s live chat service can be easily integrated into any type of website.

Customer service that is friendly and professional 24 hours a day

Provide Support’s customer service team is available to answer any questions you might have. You can test all of the above live chat features on your website to see how this tool can help you grow your sales and customer satisfaction levels.

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